Refund policy

Effective Date: August 9, 2026

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made from seednook (https://seednook.myshopify.com/). We aim to provide clear and transparent information to ensure a consistent customer experience.

1. Business Information

  • Store Name: seednook

  • Website: https://seednook.myshopify.com/

  • Business Address: 7426 E 46th St, Tulsa, OK 74145, United States

  • Phone: +1 717-623-6723

  • Email: kochh0001@gmail.com

2. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

  • The request must be made within 30 days of delivery.

  • The item must be new, unused, and in its original packaging.

Returns that do not meet these conditions may not be accepted.

3. Exchanges

We accept exchanges for eligible items within the same 30-day return period. If you would like to request an exchange, please contact us using the details below.

4. Return Method

All returns must be sent by mail. Once your return request is approved, you will receive instructions on how to send back your item.

5. Return Shipping

  • Return shipping is free within the United States.

  • A prepaid return label will be provided at no cost. You can download and print the label after your return request is approved.

6. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds are issued to the original payment method.

  • Processing time is 5–7 business days.

Depending on your payment provider, it may take additional time for the refund to reflect on your statement.

7. Shipping Information

  • Order Cut-Off Time: 5:00 PM

  • Handling Time: 1–2 business days

  • Delivery Time: 5–8 business days

  • Shipping Cost: Free within the United States

Delivery times are estimates and may vary due to external factors.

8. Payment Methods

We accept the following payment methods:

  • Credit and debit cards (via Shopify Payments)

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

9. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

  • Store Name: seednook

  • Address: 7426 E 46th St, Tulsa, OK 74145, United States

  • Phone: +1 717-623-6723

  • Email: kochh0001@gmail.com

  • Website: https://seednook.myshopify.com/